Cancellations

We value your business and want to ensure you have the best experience with our service. To manage your subscription effectively, please be aware of our cancellation policy:

1. Timing of Cancellations: To avoid being charged for the next billing cycle, you must cancel your subscription before the start of the next billing period. If you cancel after the billing cycle has begun, your subscription will remain active until the end of the current month. Your subscription will then be canceled for the following month, ensuring you still receive the full benefits of the current subscription period.

2. How to Cancel:

   • Online Account Management: The easiest way to cancel your subscription is by logging into your account here Once logged in, navigate to the subscription settings and click on cancel subscription to initiate the cancellation process.
   • Email Support: If you prefer, you can also cancel your subscription by contacting our customer support team. Send an email to [email protected] with your request, order number, first name, last name, email address, phone number and one of our representatives will assist you with the cancellation. Please note by cancelling via email might take 48 hours and go into the next billing cycle. If you would like an immediate cancelation please login to your account here
3. Confirmation of Cancellation: After you have requested a cancellation, you will receive a confirmation email. This email will include details about the final billing date and when your subscription will officially end. Please keep this confirmation for your records.
4. Billing Cycle Information: Our billing cycles operate on every 23 days starting on the date you initially received the medication. For example, if you received your medication on the 1st month, your next billing cycle will begin on the 23rd of the month. Plan your cancellation accordingly to avoid unwanted charges.
5. Refunds: Please note that we do not offer refunds for partial months. Once a billing cycle has begun, you will have access to our services for the entire month, even if you choose to cancel midway through the cycle.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer support team. Thank you for choosing our service.